Clicktools overcomes many of the challenges involved in the collection of data you feed into Salesforce.com. This powerful application allows you to build and distribute your own surveys or data collection form and map the results directly into Salesforce.com. The benefits are signficant time savings, an increase in data entry consistency and the ability to react instantly to real-time customer information and feedback.
Generate customer-satisfaction or post-event feedback surveys and track the results in real-time
- Trigger variable survey versions based on criteria within Salesforce.com
- Distribute via email or web pages
- Display advanced analytics on summary dashboards or publish to PDF
Automatically create or update any record type in Salesforce.com to alleviate the drain on resource associated with manual procesing
- Membership or event registrations
- Online applications
- Internal questionnaires
Simplify and speed up internal data entry for call centre or processing teams
- Add script guidelines associated with each type of data collection
- Embed merge fields within the survey link to pre-populate identity criteria
- Combine with document automation tools to streamline entire processes
westbrook has worked with Clicktools for many years to design questionnaires and customer insight programmes, build and map questions and provide training and expertise for clients using Salesforce.com
We use Clicktools within our Customer Experience Programme for clients wishing to incorporate customer feedback as a vital contributor to strategic planning and customer retention initiatives.
